ARRIVALS
Welcome to 64 Retallack!
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We hope you enjoy your holiday.
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CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
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PARKING
There is allocated parking for two vehicles at the side of the property (left of property).
GENERAL INFO
HEATING & HOT WATER
The heating is set on an all-day programme, you can use the thermostat to control the temperature, but please do remember to turn it down when it is not needed. The water will heat automatically. If you are having any issues with the heating or hot water, please call us on 01841 550998.
REFUSE & RECYCLING
Please use black bin liners for general waste. There are central rubbish points located around the site, the closest is just around the corner if you go to the left of the next exit junction as you follow the one way system. There are sections for general waste and recycling. Please take all rubbish and recycling here before departing.
WI-FI
Wi-Fi is available at the property.
To use resort’s Wi-Fi simply log on with your email address. Please note that we can never guarantee a Wi-Fi connection as this is reliant on third parties. Please do not use the Wi-Fi to download films etc. as there may be a download limit.
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TV
There are two remotes for each TV, both TVs work in the same way
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Black Samsung remote
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White Chromecast remote
Switch on the TV with the Black Samsung and ” White Retallack resort Screen” will appear.
Use the Black Samsung remote to scroll and select the Chromecast option on the bottom of the screen.
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Then use the White Chromecast remote from then on to select
I-player -
ITV hub
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You tube
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Etc.
For Netflix, Amazon Prime and other Pay to view options, guest will need to use own personal log in details
Alternatively if you just want to watch ‘normal TV’
Switch on the TV with the Black Samsung and ” White Retallack resort Screen” will appear.
Use the Black Samsung remote to scroll along the options at the bottom of screen to select the ‘TV Menu option’, ( can’t quite remember what it is called)
Continue to use Black Samsung remote to select TV channels
LEISURE FACILITIES
You will find passes in the kitchen area; these allow you to have free use of the leisure facilities on the site. Please note that this does not include the aqua park activities, Flow Rider or spa treatments.
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EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
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EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
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IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is: 64 Retallack Resort, Winnards Perch, St Column Major, TR9 6DE
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DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
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CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!
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PLEASE STRIP THE BED LINEN AND LEAVE ON THE BED
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BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
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LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
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RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!