ARRIVALS
Welcome to Brotref!
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We hope you enjoy your holiday.
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CHECK-IN
Check-in is from 4pm. Regrettably our housekeeping team cannot offer earlier access to the property.
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PARKING
Please use the space in front of the house. Further parking for one vehicle by the wall off the roadside. Please note that the adjoining cottage has vehicular access over the drive to access their parking area, please be sure not to block any of the driveway.
GENERAL INFO
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REFUSE
Recycling bags are in the rear porch. There is dustbin at the front of the property for normal waste. There is no need to put the rubbish out, this will be taken care of for you.
WIFI
Please refer to your arrival email or check the router for the WIFI log-in.
MOBILE PHONE COVERAGE
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EMERGENCIES
OUR EMERGENCY CONTACT
During office hours please call 01841 550998
(Mon-Fri 9am-5pm, Sat 9am-12pm)
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EMERGENCIES ONLY
In the event of an OUT OF HOURS emergency. Please contact us on 07751 556782. There will be a charge for non-emergency contact to this number. The number is not monitored after 10pm.
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IN THE EVENT OF A SERIOUS EMERGENCY PLEASE CALL 999.
Mobile reception varies. Your postal address is: Little House, Sandy Lane, Harlyn Bay, PL28 8SD.
You will find a fire blanket and fire extinguisher in the kitchen.
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DEPARTURES
BEFORE YOU LEAVE
Please ensure any remaining rubbish has been bagged and left in the dustbin.
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CLEANING
Our cleaners will come in after you depart and clean the property, but if you could help them out by leaving the property as you find, it would be greatly appreciated!
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PLEASE STRIP THE BED LINEN AND LEAVE ON THE BED
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BREAKAGES / DAMAGES
If you have any breakages, or damage anything in the property during your stay, please let us know as soon as possible so we can organise any repairs or cleaning necessary in time before the next guests.
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LOCKING UP
When you depart, please ensure any spare house keys are left within the property, ensure all doors are locked and the master set of keys are left in the key safe before you set off. Please ensure the numbers on the safe are scrambled when you leave.
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RETURNING CUSTOMERS
If you would like to stay with us again please contact us directly on 01841 550998 or email hello@cornishholidaycottage.com.
Avoid paying third party fee’s by booking directly with us.
Have a safe journey home and thank you for booking with Cornish Holiday Cottage!